How do I request that 0i0 delete my personal data?

Submit a deletion request through the 'Privacy & Data' section in your account settings, or email privacy@0i0.club from your registered address. We will verify your identity and confirm deletion within 30 days, except where a legal retention requirement applies.

Reference

How 0i0 Handles Your Personal Data

Q: What should I do if I suspect my account data has been accessed without my knowledge?

Contact us immediately via live chat on 0i0.club or email privacy@0i0.club with your registered mobile number. We will lock the account, review access logs and send a full incident summary to you within 48 hours of the report.

At 0i0, we collect only the data needed to run your account, process UPI, Paytm and PhonePe transactions, and keep your experience secure.

Account data kept encryptedUPI & PhonePe transaction logs securedNo data sold to third partiesYou can request deletion anytimeIndia-region data handling

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What Information 0i0 Collects and Why

0i0 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account, we collect your name, email address, mobile number, and — only when you make a deposit or withdrawal — the payment reference tied to your UPI handle, Paytm wallet or PhonePe number. We also log device type, IP address and session

1
timestamps to detect unauthorised access. We do not store full card numbers or passwords in plain text; all sensitive fields are hashed or tokenised before they reach our database. Behavioural data, such as which game rooms you visit or how long a session runs, is used
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solely to improve account performance and is never shared with advertisers. Availability of these features depends on local law and applies where permitted.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about how your data is used, want to correct something on your account, or need to submit a formal data-access request, our privacy team is reachable through the channels below. We aim to respond to all privacy-related queries within 72 hours of receipt.

Team online

Email Privacy Desk

Write to [email protected] with your registered mobile number and the subject line 'Data Request'. We acknowledge every submission and aim to resolve it within 72 hours.

Live Chat

Reach our support team directly through the chat widget on 0i0.club. Select 'Account & Privacy' from the topic menu and an agent will handle your query in real time.

In-Account Help Centre

Log in, head to Settings, then tap 'Privacy & Data'. From there you can download a copy of your stored data or submit a deletion request without contacting us separately.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply layered security across every part of the account lifecycle — from the moment you enter your UPI details to the point your withdrawal clears.

Encrypted Data Storage

All personal fields — name, mobile, email, payment references — are encrypted at rest using AES-256. Backups are stored on isolated servers that are not accessible from the public internet.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can manage cookie preferences in your browser settings; declining analytics cookies will not affect account access.

Payment Data Handling

UPI, Paytm and PhonePe transaction references are stored only for the duration required to reconcile your account balance and comply with applicable financial regulations in India. They are never shared with marketing partners.

Account Security Practices

We enforce two-step verification on login from a new device and send an SMS alert to your registered number whenever a withdrawal is initiated. If you receive an alert you did not trigger, contact us immediately via live chat.

Data Retention Schedule

Active account data is retained for as long as your account remains open. If you close your account, identifiable personal data is purged within 90 days, except where a legal obligation requires us to hold transaction records for longer.

Requesting Changes or Deletion

You can correct your name or email directly in Account Settings. To request full deletion, email [email protected] or use the in-account Privacy & Data tool. We will confirm completion within 30 days of a verified request.

Common Questions About Your Data on 0i0

The questions below address the data rights and privacy practices our India account holders ask about most frequently. If your question is not covered here, reach us directly at [email protected].

We collect your full name, email address, mobile number and, at the point of deposit or withdrawal, the payment reference for your UPI, Paytm or PhonePe transaction. No additional documents are requested unless identity verification is triggered by a transaction threshold.

We do not sell your data. We share limited information only with payment processors (such as the UPI or Paytm gateway) strictly to complete your transaction, and with fraud-detection services that help protect your account from unauthorised access.

Identifiable personal data is deleted within 90 days of account closure. Transaction logs may be retained longer where Indian financial regulations require it, but they are held in an isolated archive and not linked to your personal profile after deletion.

Yes. Log in, go to Settings, and select 'Privacy & Data' to generate a downloadable file of your stored account and transaction data. Alternatively, email [email protected] and we will prepare the file within seven business days.

Submit a deletion request through the 'Privacy & Data' section in your account settings, or email [email protected] from your registered address. We will verify your identity and confirm deletion within 30 days, except where a legal retention requirement applies.

Payment references are tokenised before storage, meaning we never hold your actual UPI PIN, Paytm password or PhonePe credentials. Only the transaction token needed to reconcile your account balance is kept, and it is encrypted at rest.

Contact us immediately via live chat on 0i0.club or email [email protected] with your registered mobile number. We will lock the account, review access logs and send a full incident summary to you within 48 hours of the report.

How 0i0 Handles Your Personal Data

Contact Us About Your Privacy

Email Privacy Desk

Live Chat

In-Account Help Centre

Data Handling, Cookies and Account Security

Encrypted Data Storage

Cookie Policy

Payment Data Handling

Account Security Practices

Data Retention Schedule

Requesting Changes or Deletion

Common Questions About Your Data on 0i0

01 What personal data does 0i0 collect when I open an account?

02 Does 0i0 share my data with third parties?

03 How long does 0i0 keep my account data after I close my account?

04 Can I download a copy of all the data 0i0 holds about me?

05 How do I request that 0i0 delete my personal data?

06 Are my UPI and Paytm payment details stored securely?

07 What should I do if I suspect my account data has been accessed without my knowledge?

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